Delivery & Returns
FREE DELIVERY: We offer free delivery on UK orders over £20 (product price excl. p&p)
Delivery time: Your order should arrive within 7 days from when we receive it. It will be sent by 2nd class parcel post or Parcelforce. N.B. orders paid by cheque will arrive within 12 days.
Letter post: Our products do not generally fit through a regular letter box. If your order has not arrived 7 days after we have received it, please first check with your local postal sorting office to see if they have attempted to deliver it, before contacting us.
Alternative address: We can deliver to a UK address different from your credit card address. Please advise at time of order or, if online, at Checkout.
Post & Packing Charges - UK: (including Highlands & Islands of Scotland, Isle of Man, Isles of Scilly, Channel Islands & Northern Ireland)
Orders up to £9.99, ADD £3.00
£10.00-£19.99, ADD £4.00
£20.00 & OVER, P&P FREE
We deliver to the following countries:
Austria, Belgium, Denmark, France, Germany, Italy, Norway, Portugal, Republic of Ireland (EIRE), Spain, Sweden, Switzerland, The Netherlands – Delivery Charge £8.00 per order.
If there is any aspect of our service you are dissatisfied with, or the product you have purchased, please contact us at: firstname.lastname@example.org or phone 0844 800 5910, to arrange return and full refund. We would appreciate you telling us the reason for your dissatisfaction. We are always interested to improve our products and service.